In the world of outsourcing, long relationships are earned, not given. At Brandt, our partnership with a leading Malaysian telco is perhaps the clearest example of what it means to truly deliver, year after year.
The engagement began in 2009, initially supporting contact center operations. Over time, it grew into something far more comprehensive, expanding into nationwide retail staffing and eventually into corporate functions including Finance, HR, IT, and Procurement. Today, we manage over 420 headcount across the country, including more than 80 BPO telemarketing agents operating from Brandt’s own delivery center.
The numbers tell a compelling story. Staff turnover has been held consistently below 5%, well ahead of industry benchmarks. Between 8 and 12 percent of managed staff convert to permanent roles annually. And through the entire engagement, there has not been a single compliance escalation, a reflection of our ISO 27001-certified operations and rigorous HR governance.
We were also the first and only vendor to fully digitize their HR processes, implementing an end-to-end HRMS solution with real-time reporting and employee self-service capabilities.
But beyond the metrics, what this relationship really represents is trust. The kind that’s built through transparency, consistent performance, and a genuine commitment to a client’s long-term success.
That’s the Brandt standard, and it’s what we bring to every engagement we take on.
