Competency Based Interview Skills

This module is built to equip teams and hiring managers on the fundamentals of Talent Acquisition and the Company’s philosophy of hiring based on best fit vs. what’s available. It also helps hiring managers understand their role in the talent acquisition and interviewing process.

Topics covered this Module

Training hiring managers and HR professionals on competency-based interview skills can have numerous benefits:

1. Improved Hiring Accuracy:
   • Objective Evaluation: CBI focuses on specific, measurable behaviors rather than subjective factors, leading to more accurate assessments of whether a candidate possesses the required competencies.
   • Better Predict Future Performance: By examining how candidates handled past situations, interviewers can make more informed predictions about how they will perform in the role.
2. Consistency and Fairness:
   • Standardized Process: Since all candidates are asked the same set of questions, this ensures a more consistent and fair interview process, reducing bias.
   • Focus on Relevant Skills: CBI ensures the focus remains on job-relevant skills and experiences rather than personal characteristics or unrelated factors.
3. Improved Legal Defensibility:
   • Compliance with Employment Laws: A structured, competency-based approach is more defensible from a legal perspective since it is based on job-related criteria, reducing the risk of discrimination claims.
4. Reduction in Turnover:
   • Better Job Fit: By focusing on key competencies, companies are more likely to hire individuals who are well-suited to the role, reducing the likelihood of turnover due to poor job fit.
5. More Effective Interviews:
   • In-Depth Insights: Competency-based questions often lead to more meaningful responses that provide deeper insights into a candidate’s abilities, behaviors, and potential.
   • Less Reliance on Intuition: It removes much of the “gut feeling” approach, allowing for a more data-driven decision-making process.
6. Structured Feedback and Development:
   • Improved Post-Interview Feedback: The structured nature of CBI provides clear data on a candidate’s strengths and weaknesses, making it easier to provide constructive feedback.
   • Better Alignment with Organizational Needs: Training on CBI ensures that interviewers assess candidates in ways that align with the organization’s values, culture, and strategic goals.
7. Enhanced Candidate Experience:
   • Transparency and Clarity: Candidates often appreciate the clear, structured nature of CBI, knowing they are being assessed on relevant, job-specific criteria.
   • Professionalism: CBI contributes to a professional and thoughtful interview process, which can enhance the employer’s brand and reputation.

Modules covered:

• Understanding the talent acquisition process.
• The Talent Acquisition Philosophy.
• Challenges of hiring the best talent for the job.
• Qualities of an Effective Interviewer.
• Roles of Line Managers in Interview
• Effective Interviewing Skills
• Understanding Personality Types and Hiring the ‘right’ personality for your organization

Key Results

• Create a more engaging team environment, allowing team members to have open discussions and effectively find solutions
• Building employees with high emotional intelligence level directly impacts their contribution back to the organization.
• Handle conflicts tactfully and use them to build the team spirit rather than allow it to cause disruption within the team.
• Identify disruptive elements that are impacting your team’s engagement with each other and with management. Learn how to tackle these disruptions with effective communications skills.

What some participants have said

‘I understand the techniques to manage difficult customers now, very helpful!”

“This program has given me a different perspective to customer service, I used to take few things for granted in the past, realized the impact it has when we pay attention to small stuff”