Business Agility for growing Digital Banking
and FSI organizations

Supporting Digital Banks &
Financial Services

Delivering
Operations excellence
& Business value

SINCE 2004

See What Our Clients Say

People & Business Transformation and Outsourcing Solutions for the Experience Economy

The Experience Company

Ask Us How

Digital Business & People Transformation Consulting and Business Process Managed Services Company

Delivering the branded
Customer Experience

Ask Us How

Digital Business & People Transformation Consulting and Business Process Managed Services Company

Business solutions
for a volatile world

Ask Us How

Digital Business & People Transformation Consulting and Business Process Managed Services Company

Talent Sourcing &
Placement Services

See our Solutions

We are Brandt.

Empowering our customers to focus on Core Business Competency through innovative and competitive HR, Training, and Business Process Outsourcing.

Delivering the branded Customer Experience.

We are an award winning Malaysian company in the areas of Customer Experience, Learning & Training, Human Resource Outsourcing ,Talent Management and Business Process Outsourcing (BPO). Providing cost effective contact centers, Business Process, IT and Managed services from Malaysia.

Our on-shore and off-shore delivery capability span the region; we are able to craft end-to-end solutions for customer support, sales, telemarketing, collections, customer service as well as internal IT and Business services.

What our clients say

When Brandt took over our operations, we saw a minimum of 50% improvements in our case resolutions, agents’ performance and quality of our calls and emails. The team in Brandt has vast experience in various fields that allows us to work very closely with great flexibility that caters to our needs and our expectations.

Brandt team was excellent at delivering the desired results and reaching the KPIs set. We engaged with Brandt to offer around the clock 1st level support to our merchants and customers. Their professionalism, teamwork and ability to adapt were among the features that were necessary to succeed in delivering timely and helpful support to our merchants and customers.

Brandt takes notes of every feedback given, achieving their deliverables The team is open for constructive feedback for improvement. Good communications among the team as everyone is aligned on the level of expectation. Performance / Quality of services / KPIs and SLAs Meeting the requirements, achieving the KPI week-in week-out. Brandt shares their performance and achievement, and always looks to improve. Management involvement and the teamwork along with constant communication ensures total alignment. Brandt practices continuous improvements internally and externally. Clear communication with all levels of people, a very flat hierarchy that is comfortable to all with an open door policy allowing the team to perform its best.

Brandt's innovative business process consulting and people management solutions are empowering organizations and people to achieve their goals. The company's elite list of clientele testifies to its customer experience capabilities. Going forward Brandt intends to incorporate new technologies into its core services to cultivate strong customer experience and create more value for clients in globally competitive sectors.

Brandt's flat operational structure and direct access to senior management and leadership gave us the agility and flexibility for our business.

The best part about Brandt is the way the team consistently seeks to improve operational excellence and efficiencies. This meant that we would have better results each quarter as the team worked to implement continuous improvements.

01.

Digital Twins Engagement

02.

Smart Retail Solutions

03.

IR4.0 & IoT

04.

Smart Billing & Invoicing

ABOUT US

Based in Kuala Lumpur, Brandt is a leading Malaysian BPO serving Global organizations.

Brandt is a leading Malaysian-based Business Consulting and Process Outsourcing (BPO) company providing outsourced customer service, telemarketing, sales, support, and next-generation contact center solutions powered by Insights, AI, and cloud solutions. Our on-shore and off-shore delivery capability span the region and we serve many local and regional clients from our delivery sites in Malaysia.

Our consulting-led approach means that we do not offer just a solution but we also ensure that the solution is customized to your exact needs and requirements. In addition, we also continually work with you in improving and optimizing the entire customer experience that we deliver.

Our Mission is to help our clients to deliver their brand promise consistently and to ensure that your customers remain loyal. We assist you in maximizing your customer experience by ensuring the people, processes, and operations consistently maintain a sharp focus on service, quality, and high business performance. We are customer experience practitioners bringing deep global industry expertise and experience at your service.