This module focal points is toward a better management of day to day communications within the team/organisation. It helps participants understand the common reason to conflicts withing the team what are some ways conflicts can be avoided.
Training on conflict management offers numerous benefits to individuals and organizations alike. It equips employees with the skills to handle disagreements and tensions constructively, preventing conflicts from escalating into larger issues. By fostering effective communication, active listening, and problem-solving abilities, conflict management training reduces workplace stress and improves team dynamics. This leads to a more collaborative and positive work environment, where differing opinions are respected and addressed in a healthy manner. Additionally, it enhances employee morale and productivity by minimizing disruptions caused by unresolved conflicts. For organizations, this training helps decrease turnover rates, improve decision-making, and promote a culture of trust and mutual respect, ultimately contributing to better overall performance and employee satisfaction.
TAKE THE LEAP AND DIVE INTO BECOMING THE EFFECTIVE LEADER YOU WISH YOU HAD
- Understanding Conflict root causes
- What are the early signs of a conflict
- Understanding our team – Personality Assessment
- Managing Conflicts within you Team.
Who Benefits?
- First-time Manager or newly promoted supervisor who want to learn how to lead and manage people
- Mid-level managers who want to improve their leadership skills and mentor others
- Team Leaders or Managers who are interested in improving communications and management skills
- Quality Analyst who is interested in improving their communication skills, enhancing their coaching and mentoring skills
- Human Resource Personnel
Key Results
- Conduct effective coaching sessions, improve work performance and personal development
- Craft well-implemented organizational strategy and align imperatives in driving results
- Understand effective performance management and build a culture of commitment and great performance
- Influence and inspire team members to harness a winning mindset despite challenges or diverse background
- Utilize and apply highly practical takeaways at the workplace from effective clinic sessions based on real-life scenarios
What some participants have said
‘I understand the techniques to manage difficult customers now, very helpful!”
“This program has given me a different perspective to customer service, I used to take few things for granted in the past, realized the impact it has when we pay attention to small stuff”