Delivering the Branded Customer Experience
Our managed services model is designed to strengthen your brand, lower business costs and improve existing operations. With our regional and global presence, we’re able to support your business, wherever it may be.
We offer world-class business process management services in the the following areas.
Brandt BPO & HRO Operations Overview
PMO Office
Our Project Management Office always initiates a project and assists with coordinating all onboarding, transition and handover activities. This ensures projects are onboarded timely and successful.
Operations
Operations manages all aspects of the project, from daily operations to changes and improvements. Compliance and governance is also managed tightly by Operations.
Performance
Our in-depth Performance management methodologies include both team and individual scoring and metrics. We use it extensively to identify gaps and for coaching purposes. Agent incentives are also based on their individual and team scorecards.
Quality
Operational and Performance management feeds into our Training and learning team. It is used to ensure regular training, coaching, mentoring and updates are regularly done to drive consistent performance and improvements.
Training
Operations, Performance and Quality teams feed into our Learning and Development team to ensure that agents are continuously up-skilled. Client specific training and updates are conducted when needed as well as during daily agent huddle sessions with team leads.
Retention & Enhancement
Brandt is able to achieve attrition rates below our industry average with a comprehensive staff retention plan. A mix of employee engagement activities, rewards, skip level sessions, and activities help motivate and improve teamwork, resulting in a lower turnover rate.
While running your operations, our Consulting team does meet regularly with our Operations team to evaluate processes and activities. This is to constantly seek better and more efficient ways of doing things and the mantra is always continuous improvement.
Contact Us today
Our Consulting-led approach is our unique value proposition
Managed Talent, Workforce and HR Services
We provide full end to end HR solutions, from basic talent sourcing to full workforce solutions.
Smart Retail Solutions
Building meaningful Customer Experiences; throughout the customer journey.
Smart Billing & Invoicing
Building meaningful Customer Experiences; throughout the customer journey.
Brandt Business Services has offices in Kuala Lumpur, Singapore, Jakarta and Manila.
Brandt Business Services is one of the Top BPO Companies globally on DesignRush.