This module is specifically designed with Quality Assurance executives in mind and a focus to give a holistic approach to the role and function. It also emphasizes the importance of a QA role in an organization
TAKE THE LEAP AND DIVE INTO BECOMING THE EFFECTIVE LEADER YOU WISH YOU HAD
- QA core function overview
- Basics of Data Analytics
- Coaching and Mentoring
- Applying GROW and SMART in Quality
- Designing Trend Based Coaching
What some participants have said
‘I understand the techniques to manage difficult customers now, very helpful!”
“This program has given me a different perspective to customer service, I used to take few things for granted in the past, realized the impact it has when we pay attention to small stuff”