It takes great effort for companies to identify potential individuals within the organization to be leaders. As first time Leaders, are they equipped with leadership skills themselves in order to create highly engaged and empowered team members?
The Leadership Essentials Foundation is specially catered for aspiring leaders and supervisors, explores the basic blueprints of what makes an effective leader. It talks about core competency components that set the base for what leadership is for the current generation. Geared towards equipping new people leaders to discover the leader within themselves and stepping out in confidence into the world of people management. This is a dual-focused module that helps participants look within to identify strengths, leverage the opportunities for improvements while learning how to synergize with other leaders and team members.
This module specifically enables all new or existing Team Leaders, Subject matter experts and Quality analysts to apply behaviour based coaching approach. Leaders will be able to know the difference between Feedback Vs Coaching and able to apply this knowledge to the Mentoring Process within their organization as they design individual coaching sessions. The program also emphasizes the practice of situational leadership styles to communicate engagingly and effectively, motivate subordinates with different personalities with ease. The modules are focused on the key components of leadership which are essential in developing good leaders, the training material is simplified into interactive videos, leadership tips and action plans which can be applied actively in the workplace.
Topics covered in this Module
- Identify and describe the concept of mental health.
- Distinguish the difference between mental health issue and mental illness
- Apply the skills and knowledge in taking care of their own mental health
- Identify risks and symptoms
- Apply self-care intervention
What some participants have said
‘I understand the techniques to manage difficult customers now, very helpful!”
“This program has given me a different perspective to customer service, I used to take few things for granted in the past, realized the impact it has when we pay attention to small stuff”