It takes great effort for companies to identify potential individuals within the organization to be leaders. As first time Leaders, are they equipped with leadership skills themselves in order to create highly engaged and empowered team members?
This program aims to enhance managers’ ability to engage in meaningful, results-driven conversations.
Participants will learn key communication techniques, active listening strategies, and methods for handling difficult conversations effectively.
Building a High Performing Team and Individuals
Assessment Tools, Individual Exercises, Team Discussions, Video and Role-plays
Topics covered in this Module
At the end of the programme, participants will be able to:
- Focus and guide team members in accomplishing work objectives; provide feedback and share knowledge and experiences to encourage continuous learning and growth.
- Set high standards of performance for self and others in the team; assume responsibility and accountability for completing assignments or tasks
- Develop and use collaborative relationships to facilitate the accomplishment of the team’s goals.
- Develop the skills to proactively and quickly make sense of complex issues; respond effectively to complex and ambiguous situations to improve performance at the workplace
- Continuously raise expectations of team performance; motivate and support team efforts to achieve goals while upholding organisational values and standards; track progress toward goals
What some participants have said
‘I understand the techniques to manage difficult customers now, very helpful!”
“This program has given me a different perspective to customer service, I used to take few things for granted in the past, realized the impact it has when we pay attention to small stuff”