It takes great effort for companies to identify potential individuals within the organization to be leaders. As first time Leaders, are they equipped with leadership skills themselves in order to create highly engaged and empowered team members?
•To simulate the work of a Manager and assess his/her natural reactions and actions to events that confront managers in that role.
•To help identify through actual performance those skills and abilities which are his/her managerial strengths and those that he/she needs to strengthen if he/she are to be successful.
•To help First Turn Manager experience in a simulated format the kind of transitional thinking and the types of action that confront first line managers when they move from individual contributor to management.
Key Focus Areas and Skills
•Planning
•Organizing
•Communication
•Influencing Delegation
Topics covered in this Module
- Planning
- Organizing
- Communication
- Influencing Delegation
What some participants have said
‘I understand the techniques to manage difficult customers now, very helpful!”
“This program has given me a different perspective to customer service, I used to take few things for granted in the past, realized the impact it has when we pay attention to small stuff”