Our Clients
Delivering Business Impact through Customer Experience, People Experience and Operations Excellence.
Since 2004, Brandt handles over 15,000 customer interactions per day and over 5-million per year.
Our award winning team has deep global and regional experience from various industries such as financial services, telecommunications, eCommerce, Digital, FMCG, and more. Our oldest client is over 15-years and weโre ready to maximize business impact for your organization today.
Leading Malaysian Oil & Gas Company
Brandt provides a broad range of customer support services, ranging from basic loyalty card customer service, redemption, retail petrol station support and level 1 technical troubleshooting.
Additionally, Brandt also supports LPG gas ordering, order tracking and
We also assisted the team in a site relocation when the customer moved operational locations. Brandt also utilized it’s Brandt Academy to build a career path via the Brandt Competency framework via classes such as leadership essentials, managing difficult customers, communication skills and strategic thinking.
“When Brandt took over our operations, we saw a minimum of 50% improvements in our case resolutions, agentsโ performance and quality of our calls and emails. The team in Brandt has vast experience in various fields that allows us to work very closely with great flexibility that caters to our needs and our expectations.”
– Head of CX
Leading South-East Asian eCommerce
When this e-commerce company needed to ramp quickly, especially during the pandemic, Brandt was able to rapidly scale – at a rate of almost 80 agents per month. We currently support L1, L2, and L3 covering logistics, disputes, and even consumer tribunal support cases. As a value add, Brandt also provided chatbot trainers that greatly improved both chatbot accuracy and ability of the chatbot to offload interactions typically requiring a human agent.
Brandt takes notes of every feedback given, achieving their deliverables. The team is open to constructive feedback for improvement. Good communication among the team as everyone is aligned on the level of expectation.Performance / Quality of services / KPIs and SLAs Meeting the requirements, achieving the KPI week-in week-out. Brandt shares their performance and achievement, and always looks to improve. Management involvement and the teamwork along with constant communication ensures total alignment. Brandt practices continuous improvements internally and externally. Clear communication with all levels of people, a very flat hierarchy that is comfortable to all with an open door policy allowing the team to perform its best.
– Head of Customer Service
Top Malaysian Mobile Operator
As one of our longest clients of over 15 years, Brandt provides our full range of solutions – from BPO services, HR outsourcing services, Training, and recruitment & placement.
Brandt also provides staffing at their premises under our HR outsourcing solutions delivering retail and customer support services.
In addition, Brandt also provides outbound telemarketing and sales services via our BPO services
“Brandt’s flat operational structure and direct access to senior leadership gave us the flexibility and agility for the business.”
– Vendor Manager
#1 SEAย jobย portal
As a Job portal launching a new business segment and growing it can be a challenge.
Brandt supported this client by first trialing a Proof-of-concept operational model, refining the processes during the trial stage.
The result is that the team continue to meet targets, achieve success and resulted in the client growing the team and now looking to further expand for the long-term.
This success also has embolden our client to begin to look at additional regional markets to target.
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Singapore Digital Bank
A testament to our internal governance, compliance and HR processes, Brandt was able to meet all of the compliance requirements by the Monetary Authority of Singapore (MAS) in terms of IT and operational security, HR, People and BCP processes.
Brandt currently delivers their customer support services from a secured delivery site and will be ramping up a second delivery site that will function as a active-active delivery site setup with full security compliance and monitoring for maximum uptime.
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Leading Payment Gateway Client
When this client required our help to manage their growing business and support their merchants and platforms, they had no established support procedures, Level 1 and level 2 processes, SLAs and KPIs were not yet defined.
Brandt took over the Level 1 support, wrote the processes and established the SLAs to enable them to further expand the grow.
“Brandt team was excellent at delivering the desired results and reaching the KPIs set. We engaged with Brandt to offer around the clock 1st level support to our merchants and customers. Their professionalism, teamwork and ability to adapt were among the features that were necessary to succeed in delivering timely and helpful support to our merchants and customers.”
– Operations Director
Ride Hailing Provider
Using leading edge blockchain technology to provide seamless and safe ride hailing services. this organization chose Brandt to provide KYC and driver verification services. Our high standards and quality methodologies ensure the high standards of accuracy and compliance are met consistently.
In addition, Brandt provides email support to their drivers and passengers.
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Frost & Sullivan
“Brandt’s innovative business process consulting and people management solutions are empowering organizations and people to achieve their goals. The company’s elite list of clientele testifies to its customer experience capabilities. Going forward Brandt International intends to incorporate new technologies into its core services to cultivate strong customer experience and create more value for clients in globally competitive sectors.”
