Effective communication via chat and email is vital to sustaining professionalism and politeness between employee and customers. To achieve an A-class service, the prime factor is to implement effective techniques in writing emails and chats. Find out how to improve your skills to present professional communication skills with customers.
Email and chat have been the foundation of business communication. This course focuses on developing techniques to conduct business and work efficiently with the right method of communication tips.
Create professionals who can acknowledge the importance of effective communication to improve customer experience. This module is specifically designed for chat and email communications with customers. The focus is ensuring clear and concise information with the least errors reach out to customers. It is to promote a good customer experience & a one-stop resolution without having to compromise the quality and professionalism in our communication.
Topics covered in this Module
- Common Grammar Errors
- Customer Centric Writing – Reader vs Writer Focus
- Effective Email Design
- Effective Chat Response
- Handling Irate Customers
- Designing the best responses to customers
Who Benefits?
- New or existing People Leaders who are trying to create a more engaging team and prevent customer and employee attrition
- Back office/support staff such as Quality Assurance Executives, HR, and Talent Acquisition Executives who are seeking to improve their communication skills with their target audience.
- An organization that wants to reinvent and reinforce employee and customer engagement programs with a specific focus on employee communication.
Key Results
- Create a more engaging team environment, allowing team members to have open discussions and effectively find solutions
- Building employees with high emotional intelligence level directly impacts their contribution back to the organization.
- Handle conflicts tactfully and use them to build the team spirit rather than allow it to cause disruption within the team.
- Identify disruptive elements that are impacting your team’s engagement with each other and with management. Learn how to tackle these disruptions with effective communications skills.
What some participants have said
‘I understand the techniques to manage difficult customers now, very helpful!”
“This program has given me a different perspective to customer service, I used to take few things for granted in the past, realized the impact it has when we pay attention to small stuff”