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culture, CX, Leadership, newsletterFebruary 11, 2022

Navigating the Customer Experience Maze

BPO, newsletter, strategyNovember 11, 2021

Strategic Benefits of Outsourcing, and When does it make sense

culture, Inspiration, Leadership, mindset, newsletterOctober 11, 2021

Pandemic Mental Wellbeing

CX, newsletterMarch 23, 2020

Healthcare and Customer Experience

culture, CX, Inspiration, newsletterApril 30, 2019

Obsession with the customer drives Amazon success

CX, newsletterOctober 9, 2018

CX Tip: Removing Friction Points

CX, newsletterFebruary 2, 2018

Italian espresso and CX