Our vision is to create and deliver the branded customer experience for you, to ensure that your customers remain loyal. Our mission is the key to achieving this. We will assist you in maximizing your customer experience by ensuring that your people, processes and operations consistently maintain a sharp focus on service, quality and business performance.
Brandt Business Services is one of the Top BPO Companies globally on DesignRush.
VISION & MISSION
We are an award winning Malaysian company in the areas of Customer Experience, Learning & Training, Human Resource Outsourcing ,Talent Management and Business Process Outsourcing (BPO). Providing cost effective contact centers, Business Process, IT and Managed services from Malaysia. Our on-shore and off-shore delivery capability span the region; we are able to craft end-to-end solutions for customer support, sales, telemarketing, collections, customer service as well as internal IT and Business services.|
HR Solutions
CX Solutions
Learning & Development
CORPORATE PHILOSOPHY
At Brandt, our corporate philosophy behind the way we work is what sets us apart from the rest of the crowd:
In all our work, we adhere to a high professional standard that clients can expect from a trusted consultant. By imposing these high standards of integrity, confidentiality, quality, professionalism, and independence on ourselves, we have earned trust and confidence from our clients.
We aim to help the executives of organizations make significant and radical improvements to their overall performance by tackling their most challenging issues. We use a collaborative approach by taking a top management perspective to provide innovative management practices that build our clients’ capabilities.
Our approach is to focus on driving people, processes, and operations. This will help our clients to achieve high-quality standards, deliver the branded customer experience and realize outstanding business performance.
We seek to attract talented people by providing opportunities for personal and professional growth. Our aspiration is an inclusive, supportive environment that balances individual opportunity with care and respect for all colleagues. This is not a firm of leaders and followers; it is a firm of leaders with integrity that does what is right.
Our Core Values – IDEA
Brandt International is more than a company. It’s made up of each and every one of you together, we achieve more.
Integrity
All our actions and decisions are guided by honesty, fairness and transparency.
Maintain high ethical standards.
Treat others in a fair, transparent, respectful and objective manner; do not abuse power or authority.
Do not allow personal social/economic/political views or inappropriate pressures to influence decision-making.
Take prompt and effective action to deal with unprofessional or unethical behavior.
Act within and with respect for BRANDT rules and regulations.
Takes responsibility for own work, including problems and issues
Identifies ethical dilemmas and conflict of interest situations and takes action to avoid and prevent them
Anticipate and prevent breaches in confidentiality and/or security.
Diversity – Respect for Diversity
We treat all individuals with respect and dignity regardless of their differences, embrace and build upon the unique richness presented by the diversity that characterizes the Organization and its staff, and promote gender equality.
Respect and work effectively with people of all backgrounds.
Are open-minded and seek to understand and empathize with those different to ourselves.
Examine own biases and behaviors to avoid stereotyping.
Challenge prejudice and intolerance in the workplace.
Promote diversity to strengthen own/team work and achieve results.
Excellence – Strive for Excellence
We will strive for continuous improvement. We will produce the best products and deliver the best services as we are capable of providing.
We will challenge the process, the product, and our opinions. We will foster a team spirit, never challenging the person, but challenging the problem or opportunity.
We will look for new opportunities to learn and grow. We will speak up when we do not understand or do not agree with others.
We strive to be known as thought leaders and innovators in customer lifecycle marketing.
Adventure – Spirit of Adventure
To be always curious, flexible and persistent in paving new possibilities. We adopt a culture and mindset of continuous curiosity. We persistently try new possibilities and experiment even though mistakes may be made along the journey. We stay agile, flexible and innovative on this journey to success.
Our Service Offerings
Explore how we can provide your organization an unfair advantage to thrive in adversity.
Some of our clients
